Each clip gets one revision pass when our QA rejects it with notes (wrong product, artifacts, off-brief). After delivery, open a portal ticket (kind: revision) and we will schedule a replacement in the next batch when the request is reasonable and on-brief.
A new product launch mid-cycle, a full rebrand, or “make it look like a different shop’s ads” is a brief change — we apply it to the next billing cycle unless we agree otherwise in writing.
If we fail to deliver any approved clips in a paid month and you opened a ticket, we will refund that month on request. We do not refund because ads underperformed. We do not refund unused clip slots if you pause your own brief.
Cancel in Stripe at any time. You keep access through the period already paid. Deleting the subscription pauses production immediately after the period or when Stripe sends customer.subscription.deleted.
Talk to us first at [email protected]. A chargeback without a ticket may pause the account while we respond.